CS STARS Claims Administration Solution Reviewed in Novarica Market Navigator
CHICAGO, Friday, 16 September 2011 -
The latest release of CS STARS LLC’s claims administration solution was recently reviewed in a Market Navigator report published by Novarica, a New York-based research and advisory firm specializing in financial services.
"STARS Enterprise is designed to support the entire risk management and claims lifecycles to reduce cycle times and loss costs, improve productivity, and decrease administrative expense," according to Novarica’s report, which profiles more than 30 leading claims solutions providers, including CS STARS. Novarica’s Market Navigator plots each solution provider on a graph indicating market segment focus, tenure and size of client-base.
CS STARS' new STARS™ Enterprise claims solution includes more than 100 new features and enhancements to bring greater automation, efficiency, and consistency to the claims administration process. Novarica’s profile summarizes much of this key functionality available through STARS Enterprise, which is in use by 26 U.S. property and casualty insurers, including 17 with over $1 billion in annual premium.
Key differentiators for CS STARS cited in the report include community cloud hosting, extensive conversion experience, and CS STARS' technology partners.
"Claims management has become an area for strategic innovation as technology allows carriers to increase efficiencies, deliver a better customer experience and glean new insights through easier access to data," said Karlyn Carnahan, principal at Novarica. "Carriers with leading claims organizations are implementing modern solutions with tools that make it easier to meet their goals and objectives."
The claims administration solution is seamlessly integrated with other solutions on the STARS™ Enterprise platform and is available standalone or combined with other modules such as risk management, claims audits, or compliance management.
"STARS™ Enterprise claims solution offers insurers a faster user interface and a more flexible, user-defined claims workflow that is easily configurable,” said Dawn Zoppa, Executive Director of CS STARS Commercial Business Unit. “This enables clients to continuously optimize business processes and better manage resources, which is critical for consistent and efficient claims adjudication."
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