STARS™ clients are supported by a professional, educated and skilled team of industry and technology experts. STARS™ services team includes more than 200 colleagues located in offices worldwide. Our service approach is to partner with clients - understanding their business challenges so that we can continuously identify areas for improvement and ways to maximize their technology investment.
Successful software implementations are the result of technology expertise, industry knowledge, and skilled project management. STARS™ has implemented thousands of systems for clients of every size, industry and geography. Our proven methodology, STARS™ Pro, provides a foundation for defining and executing implementations that are aligned with clients' business requirements, resources, and timeframe to ensure that expectations are met and disruptions are minimized.
Because different clients have different support requirements, STARS™ offers a variety of options for professional, reliable technical and business support. In addition to team member support, STARS™ offers Helpdesk support online and via an 800 number (and pager for immediate assistance), and combinations thereof. A searchable knowledgebase is also available for clients in need of troubleshooting information.
Leading the industry in data services, STARS™ will convert and consolidate data originating from any source, into any format or target system to provide an accurate, consolidated risk and claims database. In addition to data conversion projects, our data processing team coordinates customers' ongoing data management needs. With our library of hundreds of existing data transformation templates, we are able to expedite conversions and increase the accuracy and timeliness of client data.
The STARS™ platform architecture makes custom solution integration seamless and efficient. From very simple features to complex integration with existing databases, STARS™ delivers solutions that meet each client's unique requirements to maximize usability and productivity.