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Well-managed, documented software implementations, expert data operations and responsive ongoing support are the standard for CS STARS’ professional client services. Each STARS client is aligned with a team of skilled professionals who are product and industry experts committed to meeting their unique business challenges.
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Testimonials
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"In just 6 weeks, STARS had our claims and risk management departments up-and-running on an integrated, web-based claims administration and RMIS platform."
David Matthews, Claims Administration Manager
NSTAR
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Unsurpassed Colleague Expertise:
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STARS clients are supported by a professional, educated and skilled team of industry and technology experts. STARS services team includes more than 200 colleagues located in offices worldwide. Our service approach is to partner with clients - understanding their business challenges so that we can continuously identify areas for improvement and ways to maximize their technology investment.
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Quick, Accurate & Professionally Managed Implementations:
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Successful software implementations are the result of technology expertise, industry knowledge, and skilled project management. STARS has implemented thousands of systems for clients of every size, industry and geography. Our proven methodology, STARS Pro, provides a foundation for defining and executing implementations that are aligned with clients’ business requirements, resources, and timeframe to ensure that expectations are met and disruptions are minimized.
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Personalized Training & Support:
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Because different clients have different support requirements, STARS offers a variety of options for professional, reliable technical and business support. In addition to team member support, STARS offers Helpdesk support online and via an 800 number (and pager for immediate assistance), and combinations thereof. A searchable knowledgebase is also available for clients in need of troubleshooting information.
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Data Services:
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Leading the industry in data services, STARS will convert and consolidate data originating from any source, into any format or target system to provide an accurate, consolidated risk and claims database. In addition to data conversion projects, our data processing team coordinates customers' ongoing data management needs. With our library of hundreds of existing data transformation templates, we are able to expedite conversions and increase the accuracy and timeliness of client data.
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Custom Solutions When You Need Them:
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The STARS platform architecture makes custom solution integration seamless and efficient. From very simple features to complex integration with existing databases, STARS delivers solutions that meet each client’s unique requirements to maximize usability and productivity.
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